Issue of medical claims inflation in Malaysia
There are several considerations to address the issue of medical claims inflation in Malaysia:
Transparency of Medical Procedure Costs: There is a need to provide greater public transparency of the various costs of medical procedures. This can be achieved through the publication of reference benchmark costs for common medical procedures. This will enable patients, particularly those who are self-paying, to make well-informed decisions on their desired level of healthcare service and its associated costs.
Co-payments or Deductibles in MHI Plans: The adoption of co-payments or deductibles in MHI plans can give policyholders more control over the costs of their healthcare decisions. These changes, which have also been observed in other countries such as Singapore and Australia, can have an important effect in capping the persistent increase in healthcare costs through better market discipline.
Standardisation and Collection of Data: There is a need to facilitate the standardisation and collection of data that can be used by both the medical and insurance and takaful industries to increase efficiency, reduce waste, prevent fraud and improve product design. This calls for the application of a consistent diagnostic classification standard and standardised formats for billings to increase cost transparency.
Digitalisation of Medical Records: The digitalisation of medical records and integration of health information systems have the potential to generate significant operational efficiencies and contribute towards moderating medical claims inflation.
These measures require coordinated actions from all stakeholders in the ecosystem for medical services in Malaysia, including payors, healthcare providers, regulators, managed care organisations, and end consumers. The Bank has issued the Guidelines on Medical and Health Insurance Business which set out minimum standards for insurers and takaful operators to promote sound underwriting and pricing practices. However, longer-term solutions to promote the sustainability of MHI protection call for deep reforms in a number of areas.
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